Frequently asked questions
Gifts, shop and loyalty: your questions answered
Gift vouchers, online purchases, auctions, loyalty points, personal account and app.
How do gift vouchers work?
Gift cards are for any amount you choose and valid for 3 months on all our services. You can buy them online or at the institute, and they are transferable.
How can I give a treatment as a gift?
Two options: a gift card for any amount, valid for 3 months, or a specific treatment bought in the Shop — the code remains valid for three months and can be passed on. Either way, the recipient chooses their own date.
Can I buy treatments online?
Every treatment can be bought online, as a single session or as a package. You receive a code by email as soon as you have paid, valid for three months and transferable. You can also choose to pay at the institute.
How do the auctions work?
We regularly put a selection of treatments up for auction, reserved for mailing-list subscribers. Bids go up in steps of €5, any last-minute bid extends the sale by 2 minutes, and the voucher you win is valid for 3 months.
How do loyalty points work?
1 point per euro spent. 100 points are worth €10 off your treatments, and points remain valid for 12 months. You can keep track of them in your personal account.
What is the mailing list for?
Signing up to the mailing list gives you access to the auctions and offers, once or twice a month, no more. You can unsubscribe at any time.
Is there an app?
The site installs on your home screen like an app: your appointments, your points, your vouchers and the auctions, in a single tap. On iPhone, use Safari's Share button, then 'Add to Home Screen'.
What can I do in my personal account?
Your personal account brings together your appointments, your loyalty points and your vouchers. You can reschedule or cancel an appointment there yourself, without having to call us.
Other topics
- The institute
- Appointments, consultation and payment
- Before and after a treatment
- Laser hair removal
- Face and beauty
- Body contouring
- All frequently asked questions
Can't find your answer? Call the institute on +33 6 12 78 44 19, or ask our assistant at the bottom right of the page.
A free consultation, with no obligation
We look at your skin, listen to your goal and tell you what works — and what won't. You receive a quote before any session.
