Frequently asked questions
Appointments, consultation and payment: your questions answered
Booking, moving an appointment, the free consultation, payment methods and packages: the practical answers.
How do I book an appointment?
Booking is done online, 24/7: you choose the treatment, the day and the time. You can also call +33 6 12 78 44 19.
How can I see when an appointment is available?
Available slots are shown in real time on the booking page, up to 60 days ahead. You can see straight away what is free.
How do I cancel or move an appointment?
From your personal account, up to 24 hours before the appointment. After that, call the institute on +33 6 12 78 44 19: we will work something out.
What happens if I am running late?
Let us know on +33 6 12 78 44 19. A short delay can usually be absorbed, but beyond that the session may have to be shortened: appointments follow one after another and the next person is waiting.
Is the beauty consultation really free?
The aesthetic assessment is free and with no obligation: we examine the area, set a realistic goal and give you a written quote before any session.
Which consultations are free?
Four assessments are free and with no obligation: body contouring and body shape, cryolipolysis, rejuvenation, and the laser hair removal consultation. We examine, we explain, we give you a quote — and then you are free to decide.
Which payment methods do you accept?
We accept bank cards, cash, bank transfers and cheques. You can also pay for your treatments online in the shop, or directly at the institute.
Can I pay in instalments?
Payment in instalments is possible at the institute. Above all, we never ask for payment in advance: packages can be paid session by session, with no commitment — or in advance if you prefer.
Do I have to pay for a package in advance?
No, we never ask for payment in advance. The 5- and 10-session packages can be paid session by session, with no contract and no commitment — or in advance if you prefer: the choice is yours. If you pay session by session, you can stop whenever you like.
Other topics
- The institute
- Before and after a treatment
- Laser hair removal
- Face and beauty
- Body contouring
- Gifts, shop and loyalty
- All frequently asked questions
Can't find your answer? Call the institute on +33 6 12 78 44 19, or ask our assistant at the bottom right of the page.
A free consultation, with no obligation
We look at your skin, listen to your goal and tell you what works — and what won't. You receive a quote before any session.
